Shipping policy
We deliver our gifts from Monday to Friday Australia wide. All gifts are packaged upon order and dispatched for timely delivery. Our standard delivery cut-off time is 5pm AEST two days before your delivery is required. However, call us if you require gifts in a hurry and we will see what we can do for you. Delivery lead time will vary depending upon your location.
DELIVERY AND OFFICE HOURS
Deliveries are available in Australia only and are not possible on weekends or public holidays. Our Red Rhubarb office is open Monday to Friday during business hours.
While we take enormous care, Red Rhubarb takes no responsibility for goods that are lost, damaged or stolen after delivery has taken place. Any re-deliveries that occur due to incorrect address details, or if the recipient is unavailable for delivery, will incur an additional delivery fee.
CANCELLATIONS
All cancellation of gift orders must be received no later than 48 hours prior to delivery. We do not accept cancellations under any circumstances once the gift has left our premises.
DELIVERY TIMES
We make every endeavour to deliver your gifts by the requested date. However, Red Rhubarb takes no responsibility for goods that are delayed due to unforeseen circumstances. Due to courier routes, daily demand and traffic, specific delivery times can only be our best estimate. Late delivery does not constitute a failure on behalf of Red Rhubarb and does not entitle cancellation of an order.
In most cases, Brisbane deliveries can be organised for next day courier. Email us on info@redrhubarb.com.au to find out more.
For further information on deliveries in specific cities, please note the shipping calculations at checkout.
RESOLUTIONS
It is the responsibility of the customer to inform Red Rhubarb if there is a problem with your order. Should you have any problems relating to your purchase, please contact us within five days of delivery or expected delivery of your gifts, at which time we will attempt to resolve your issue within a reasonable period of time. We cannot guarantee resolution of issues bought to our attention after this five day period.
SAFE DELIVERY OF GIFT HAMPERS
Please note that while we can request a driver call upon approach, we cannot guarantee this will occur. In addition, we cannot arrange specific delivery times with recipients as it does depend on when the driver is in a specific area on the day. Goods will be left at the front door if the recipient is not home unless specified otherwise. Goods that cannot be left safely may incur an additional delivery fee.
TERMS AND CONDITIONS
All gift boxes are subject to stock availability. If, due to unforeseen circumstances it’s necessary to substitute an item, Red Rhubarb guarantees that such substitution will be of equal value. In such a case, you will be notified by phone or email of any changes.